Terms and Conditions

01About these terms

MHE Rewards Club (“MHERC”, “we”, “us”) is the Business-to-Consumer Rewards Program of Media House Express. These terms cover the informational website at mhe.com.ph and participation in the MHERC program through rc.mhe.com.ph.

Contracting operator: [Insert full registered legal name, registration details and business address]. Media House Express is the program’s public-facing name; the named operator is responsible for its contractual obligations.

Review these terms before registering or buying a package. Account registration and purchases should provide an opportunity to review and accept the applicable terms. Merely visiting this website does not enroll you in a paid service.

02Eligibility and account care

You must have legal capacity to enter the relevant agreement. A person acting for a business must be authorized to bind that business. Participation by minors requires a separately approved arrangement with appropriate parent or guardian involvement.

• Provide accurate registration information and keep your contact details current.
• Keep your password and account access confidential. Report suspected misuse promptly.
• Do not impersonate another person or create accounts to manipulate benefits or referrals.

We may request information reasonably necessary to verify eligibility or resolve suspected fraud. We will explain the purpose of any additional verification.

03Membership options and fees

Free membership provides a digital membership ID and access to participating merchants’ fixed discounts. Upgrading is optional.

• Consumer Package: PHP 500 per year, with annual renewal at PHP 500, a physical MHERC card and the privileges described in the applicable offer.
• Merchant Package: PHP 5,000 per year, with annual renewal at PHP 5,000 and the merchant services described in the applicable offer.

The checkout or enrollment confirmation must state the total payable amount, included services, activation and expiry dates, and any separately charged delivery or replacement service. Renewal must be authorized; automatic billing requires a separate, clear authorization. A membership payment is a service purchase, not a deposit or investment.

04Discounts, cards and rewards

Participating establishments set their offers, including eligible items, branches, dates, exclusions and redemption requirements. Review the offer before ordering or paying and present a valid membership ID when required.

Paid-member coupons, vouchers, points and other privileges apply only where expressly offered. They are not automatically included in free membership. Benefits cannot be combined unless the offer permits it, and membership benefits do not remove discounts or remedies required by law.

Keep your physical card secure and report loss or damage. Any replacement charge must be disclosed before you order a replacement. A membership card is not a bank card or a credit facility.

05Purchases from partner merchants

The merchant identified on your receipt supplies the goods or services and handles fulfillment, product quality and its offer commitments. MHERC facilitates program participation and may help route complaints. This allocation does not exclude any responsibility that applicable law places on MHERC.

Keep receipts, offer details and relevant correspondence. If an advertised benefit is declined, contact the merchant first where practical, or ask MHERC for assistance.

06Cancellations, refunds and expiry

You may request cancellation or decline renewal by contacting us. The paid membership ends on its stated expiry date unless renewed; any continuing free membership remains subject to eligibility.

For duplicate charges, unauthorized payments, non-delivery or services materially different from the purchased offer, contact us with the transaction reference. We will investigate and provide an explanation and the remedy required by law or the applicable offer. No blanket “no refund” rule overrides mandatory rights.

Any additional voluntary cancellation period, refund calculation or processing timeline must be stated before payment. Cancellation does not itself erase records that must lawfully be retained.

07Responsible use and intellectual property

Do not interfere with the website, access another person’s data without permission, submit harmful material, falsify redemptions or payments, or use the program for unlawful activity.

The MHERC and Media House Express names, logos and original materials remain the property of their respective owners. You may use the website for its intended personal or authorized business purposes. Commercial reuse of brand materials requires permission. Linking to an official page does not imply endorsement.

08Service changes and account restrictions

Availability may be affected by maintenance, technical failures or circumstances outside reasonable control. We will communicate material service changes and explain available options where a change affects a paid commitment.

We may restrict an account to address credible fraud, security threats or material breaches. Where reasonably possible, we will explain the reason and allow a response or correction. Urgent protective restrictions may take effect first. You may ask for review through our contact channel. Restrictions do not automatically cancel valid refund claims or other rights.

09Related policies, changes and disputes

The Privacy Policy explains personal-data handling. Merchant Terms and the Affiliate Agreement apply to those respective activities; a specific accepted offer governs its commercial details, subject to mandatory law. Material changes to these terms will be notified with their effective date and will not retrospectively remove accrued rights.

Philippine law applies. Please contact us so we can try to resolve concerns, but this does not prevent you from approaching a competent regulator or court. Nothing here excludes liability that cannot lawfully be excluded, including responsibility for fraud or willful misconduct. If a provision cannot be enforced, the remaining provisions continue to the extent permitted by law.